Ordinary maintenance of hosting systems is included in all our Website designing services if your website is hosted on our servers and you bought Maintenance, Assistance, Guarantee option. Ordinary maintenance includes any required update of the CMS, Theme/template, Plugin, component at the condition you didn’t modify any of the core files. It’s a bit like for a smartphone, if you root or modify it you will loose the guarantee. You can do any change on your website about your text, content, pictures etc but not to the structure. If you do it, we can’t be responsible for extra maintenance cost.
The cost of maintenance activity on a site hosted within your Hosting Provider will be billed at 40$/hour or equivalent in your currency. Extraordinary Maintenance, even on our Server or within your hosting companies will be billed at 40$/hour. If you want to get a best Hourly rate, just buy our support/maintenance package. You can get with the best value package a rate of 17$/hour.
Extraordinary maintenance jobs must have a prior written approval from you before starting.
Extraordinary Maintenance can, but it’s not limited to, include update of your Website CMS platform (i.e WordPress, Joomla, Magento, Drupal, Opencart..) or update of any Module, Plugin, Component installed at the delivery date of your website if you have added or modify any new plugin or adding Css or custom code.
Take into consideration that update of your website must be mandatory to protect our server against security threats. Our hosting partner Siteground must ask us to update your website in order to be allowed to remain hosted on their servers. If you don’t want to update your website, you are free to move it to other hosting company less regarding on security. In case your website is not updated and hosted with us, interruption and functionality issues must occurs. We are not responsible for such happenings.
Assistance | Support | Training
30 min maximum of Skype call as well as 2 emails (answers to your technical questions related to your website) by month are included in all our website designing services when your website is hosted with us. That means a total of 6 hours of Skype assistance by year and 24 emails. If you don’t use your free allowance of Skype session and emails during a month, you can’t carry over them on the successive months. In the event you will require extra assistance over the free allowance,you may buy our Assistance/trainning packages.
Low Cost Web Agency cannot accept responsibility for any alterations caused by a third party or by you occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
Sites NOT Hosted by Low Cost Web Agency: Should client decide to host their site on another server, Low Cost Web Agency Pvt. Ltd cannot guarantee the all elements of the site will work. You agree that your website is compliant when hosted on our servers. As part of our service we will transfer your website to your host. In case of any issue after the transfer of the website to your host, Low Cost Web Agency Pvt. Ltd will make a reasonable effort to research the problem on the foreign platform to let the client know what we think the problem is. However, we cannot take responsibility for problems caused by or on another hosting server, including but not limited to email, FTP, SSL, database, server software, and site security issues. If Low Cost Web Agency believes it will take a significant amount of time to fix the problem, we will advise the client before proceeding. In most cases, fixing problems on a foreign hosting server is billable.